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Customer Care Specialist For Our Dutch Market (m/f)

Permanent employee, Full-time · Berlin - Office

About us
MODOMOTO was the first company in Germany to offer a ‘Curated Shopping Service’, and from its conception in 2011 our team has grown to more than 250 employees, who work every day with commitment and passion to revolutionise the men's fashion market. In 2016 we merged with Dutch company ‘The Cloakroom’ and we just launched this year 'Box31' for the french market and now service 300,000 customers in 8 different countries throughout Europe.
Despite our stellar growth, we have retained that "small company feel" and provide an attractive and friendly environment where our staff enjoy working. We are the personal advisor and companion onevery gentleman's journey to a more fashionable and active lifestyle.
What you can expect:
Do you want to work for one of the most exciting and fast-moving companies in Europe? Are you excited to go to work? Do you feel the work you do makes a difference and makes life much easier for many customers? This is the kind of environment that we strive to provide at the company. Creativity and ownership aren't just buzzwords, but how we operate on a daily basis.

We are looking for a new colleague who truly enjoys to answer all requests from our Dutch customers as well as from our personal shoppers. You will be in control of everything from invoicing to charging- the whole process is in your hands!

  • You will receive and answer customer requests from our helpdesk, by Email or phone and occasionally social media.
  • You will assist the personal shoppers with any requests regarding customer care.
  • You will also assist the financial department, as well as maintaining the outstanding payments and overdue boxes that has yet to be returned to us.
  • You will be part of a international team that has a flair for providing the best customer experience.
Your qualifications:
  • We are all about putting the customers first and this has to be the most important drive for you as well.
  • Previous experience in a customer orientated position, ideally in a fast paced and dynamic environment
  • Service-oriented mentality, a real problem solver!
  • You are a proactive and structured colleague who can think outside of the box and has a great input of what needs to be improved.
  • Excellent language skills in Dutch and English.
You can expect interesting tasks, an attractive workplace in the heart of Berlin and a dynamic, highly motivated team with a flat hierarchy and a lot of options.

Have we peaked your interest? If so, we look forward to receiving your CV and whatever you think might be relevant. If you have any questions, feel free to contact us anytime!

Your application

Thank you for considering a career at MODOMOTO | Curated Shopping GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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